Knowledge Management and Multi-Media Training Solutions

Heritage has a Multi-Media Training and Knowledge Management Practice that focuses on driving costs down and improving efficiencies within companies. One of our customers contracted us to build a nationwide system that delivered on-demand repair manifests to their 3rd party maintenance providers. These repair manifest s are composed of highly detailed and media rich educational objects that are delivered real time to service personnel needing help. Being able to allow authorized access to information which is updated every 24 hours, dramatically increased each field engineer’s effectiveness at the customer sites.
Heritage is also finding many of our commercial and federal agency clients are concerned about retaining the knowledge of a retiring workforce. We suggest clients use Heritage to capture video depositions of key personnel using our structured methodology for the development of a digital knowledge repository. That knowledge base can be accessed, distributed and organized for training and mentoring future generations of knowledge workers.
Heritage has a Multi-Media Training and Knowledge Management Practice that focuses on driving costs down and improving efficiencies within companies. One of our customers contracted us to build a nationwide system that delivered on-demand repair manifests to their 3rd party maintenance providers. These repair manifest s are composed of highly detailed and media rich educational objects that are delivered real time to service personnel needing help. Being able to allow authorized access to information which is updated every 24 hours, dramatically increased each field engineer’s effectiveness at the customer sites.
Heritage is also finding many of our commercial and federal agency clients are concerned about retaining the knowledge of a retiring workforce. We suggest clients use Heritage to capture video depositions of key personnel using our structured methodology for the development of a digital knowledge repository. That knowledge base can be accessed, distributed and organized for training and mentoring future generations of knowledge workers.

Program Management

Heritage maintains a strong practice of certified project managers who support a variety of clients. Recent engagements include: a cross country data center relocation for an international auto manufacturer, a large SAP implementation effort for the State of California, and several IT projects for a global storage company. Further, Heritage provided a team of PM’s to support a client’s program management office, where our professionals documented development and test standards for their SOA architecture, created communicationscreated communications infrastructures, and, and program schedules methodologies.

Solutions Architecture

Heritage Global Solutions conducted several data center assessments for a large global media and entertainment company. Our IT architects and ITIL practitioners focused on data center performance and efficiency, technology refresh and application migrations. Heritage’s Oracle practitioner assists clients in planning and implementing database upgrades, performance troubleshooting, data storage strategies, and high availability design and test.

Systems Administration

Heritage Global Solutions maintains a pool of trained and certified technical resources to support platform administration for Sun, IBM and Microsoft systems. Heritage can also provided system administration support for legacy systems including IBM mainframes and other obsolete platforms. In addition, Heritage brings experience in database administration for Oracle, Informix, DB2 and SQL. Heritage has supported several clients’ administration needs including: platform readiness, application installation, performance tuning, patch management, and high availability solutions.

Custom Software Development

Heritage Global Solutions’ business model is to provide key staff to assist clients with software development and application design. Heritage has several years experience supporting a defense contract developing a complex air command and control application using Java/J2EE. Presently, Heritage is working a JUXTA development project for a major defense contractor in Northern California. And finally, Heritage has written custom .NET applications for a large automotive company.

Database Support

Heritage provides skilled resources in the areas of database design and administration across a wide variety of products including: Oracle, Informix, DB2 and SQL. Heritage assists clients in planning and implementing database upgrades, performance troubleshooting, data storage strategies, and high availability design and test. Heritage recently supported a Veterans Administration service provider conducting a multi-data center Oracle failover tests to comply with a US Government validation requirement. In addition, our senior Oracle practitioner provided a detailed Oracle Financials assessment for a global Media & Entertainment company.

Information Technology Security Solutions

Heritage Global Solutions maintains a pool of certified and trained support personnel to assist clients in designing, managing and support their network operations and administration needs. Our security practitioner brings a diverse background in information security and regulatory compliance. Heritage has lead security assessment for a small telecommunication company and provided recommendations on best practices.
Heritage has recently extended our IT security services to help design and deploy the most effective data protection systems, policies, and processes that meet recognized security standards These enhanced solutions enable clients to protect the most sensitive data while assuring secure access to sensitive information when needed:

• IT security solutions to secure credit/debit, and other payments networks.
• Network encryptors to protect the confidentiality of sensitive data while in transit (where it is most vulnerable).
• Highly scalable Hardware Security Modules to protect the keys and applications that underlie your critical security processes. Available as a shared appliance or internal interface card, they integrate easily with your existing systems.
• Using secure sockets layer (SSL) acceleration products to boost performance while lowering overall security infrastructure costs. Clients can extend SSL protection across your enterprise, without causing bottlenecks.
• Integrate encryption into existing tape systems with proven products without making expensive changes to backup processes or architecture.






 

 

 

 

 

 


   



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